Thank you for your feedback & constructive criticism.
If any one of you are not satisfied with your purchase, please contact
help@jaclyncosmetics.com
This video has been revised at the 2:41 mark in adherence with our partner’s confidentiality agreement. SGS does not permit the disclosure of documents with redactions

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YORUMLAR

  • aw ur amazing

    i luv youtubei luv youtube11 saatler önce
  • Still waiting for my refund.

    Holly AnnHolly Ann18 saatler önce
  • why u always lying?

    LuniLuni20 saatler önce
  • We know what oxygen is honey..😒

    Sara BuharySara Buhary23 saatler önce
  • 2:43 yes 100 percent fda certificate

    Mia McCullochMia McCullochGün önce
  • ***In song song tone*** This is CRAP

    SophieSophieGün önce
  • Thanks for addressing the issue with your lipstick. Although I wasn’t aware and didn’t buy any of your lipsticks, I find it awesome that you care for your customers and their complaints.

    CaramelDiva7CaramelDiva72 gün önce
  • shut up sis

    vanessa pracuellesvanessa pracuelles2 gün önce
  • This is what brand owner should be doing when their is a problem.

    Reiker ChoReiker Cho2 gün önce
    • Instead of ranting about it.

      Reiker ChoReiker Cho2 gün önce
  • Yeah.... No. White fuzzy gloves 😭 Girl, that dirty azz lab you used is just gross. Must have been hella cheap I guess? Won’t be buying Anything from you in the future ma’am. Sns 🤷🏻‍♀️🤦🏻‍♀️

    Deanna LachelleDeanna Lachelle2 gün önce
  • What about the *Hair* and *shards* in the *lipstick*....?????????????

    Deanna LachelleDeanna Lachelle2 gün önce
  • She literally said “I tried to cover my tracks, but I fucked up”.....😐. She is untrustworthy, that’s for sure.

    Deanna LachelleDeanna Lachelle2 gün önce
  • I like your natural look

    Damia RassamDamia Rassam2 gün önce
  • She says "I'll replace your lipstick with the same one without any of those negative aspects, but like why isn't she selling those instead already?? She is full of lies and greed.

    Z a c k P o l i n gZ a c k P o l i n g2 gün önce
  • Since i heard that your lipstick is dangerous, i never thoughts to buy it again...😅

    Lyka JudiLyka Judi2 gün önce
  • Hmmmmm🤔I worked for a cosmetic company..cotton gloves are only used in the packaging dept. Not in the lab where formulation was being made...plastic gloves only are used in the lab...an entirely different dept...bad lab!😣That doesn't make sence..nope not buying the cotton glove thing..IMO.

    Lisa BafundoLisa Bafundo3 gün önce
  • She apologizes, gets people their money back, talks about feeling embarrassed about six times. Yes perhaps she isn’t the most popular youtuber now, given the videos with the emails with MakeupGeek, but she is addressing the problems with her lipsticks. It’s the lab’s fault as a single person cannot physically verify each lipstick before shipping. She should have worked with another lab perhaps... however people claiming she hasn’t addressed the issue is unfair. Not a Jaclyn fan, never bought anything of hers, not a fan of colored eyeshadow palettes.. just saying 🤷🏻‍♀️

    Astrid KateAstrid Kate4 gün önce
  • All about the money .. Shame on you. Leave it to the experts. Stick to what you know. Reviews..........

    Jag GirlJag Girl4 gün önce
  • Jaclyn Hill I am sorry but you said that are white fuzzy is because you were white gloves in one of your videos your people / coworkers well wearing blue gloves which will plastic now I've watched a video of a girl finding metal in your lipstick and and you said you been working on this for 5 years and also said that you moved the very quickly now you haven't actually said anything about people cutting their lips or you know getting rashes , also apples do not look like they are clear and and air bubbles never you know come out in lipstick of thick mass

    Teddy Edwards lgbinobaTeddy Edwards lgbinoba4 gün önce
  • What a joke with these lipsticks, pure junk!!!

    LizLiz4 gün önce
  • So my concern now is, if you’re pushing all these launches back, aren’t you going to run into the same problem of product sitting on shelves or expiring. I mean, if you have all these launches ready to rock, the product must be ready right? Shame on you for letting product just sit there because you didn’t want your ex to get his cut. Not to mention this is the most aggressive defensive and insincere apology EVER! Then coming out with ANOTHER video defending THAT bs. I just can’t even. 😩🤦🏻‍♀️😬✋🏼😑

    Estrella FrancineEstrella Francine4 gün önce
  • The date on the FDA form was 4/19/17 THESE PRODUCTS ARE EXPIRED!!!

    Maggie WilliamsMaggie Williams4 gün önce
  • Why is everyone tearing her down? I doubt you have ever tried to do something like this or build a business or become your own CEO. Unless you’ve walked in her shoes, stop judging. Oprah, the rock, “rocky”, and so many others had to go through so many rejections and criticism and failure after failure to get where they are now. Jaclyn needs some grace right now because I bet you one day when her products are the cream of the crop, you’ll be using them. Just saying.

    DIANE HENSLEYDIANE HENSLEY5 gün önce
  • Your aggressive toned "apology" just shut you down in my opinion. I will never buy a single product from someone who can't humble herself and simply apologize for the shitty products sold to so many customers who supported you and your business. I've never seen one person make so many excuses & seemingly blame the customers. Like you're getting heated at the purchaser. 😂

    SavageSirenSavageSiren5 gün önce
  • jaclyn: *i take full responsibility* also jaclyn: *we just didn’t have enough time*

    Jacob SagatitisJacob Sagatitis5 gün önce
  • Do I wear lipstick - no. I once read they bleach out your lip color and I never wore them so my lips are fine their color, and I just wouldn’t do well trying to wear them, the taste/smells bugs me, it would be all over my face and teeth and is just not my thing. But it sounds like you are just not admitting you should have done a recall and don’t know what you are talking about or making stuff up- “cotton gloves” - not a thing. If where you had it made said those words to you, they also don’t know what they are doing and it’s likely then, you are growing bacteria in a bound to be contaminated product people are putting on their lips which absorb stuff and are where stuff goes in their mouths.

    Andie JaxsnAndie Jaxsn5 gün önce
    • FDA approved ingredients mixed in a sess pool aren’t safe

      Andie JaxsnAndie Jaxsn5 gün önce
  • I don’t know u are a lair or not

    Team 2Team 25 gün önce
  • Full of bull******

    Ash Nico CrucelAsh Nico Crucel5 gün önce
  • She’s saying that they are not hazardous but you can literally hurt your lips with the metal shards -.- and the hair is not hazardous ofc. Its just gonna make you puke “5 yrs” of food, even if you already digested and pooped them out

    youtubersassembleyoutubersassemble5 gün önce
  • Why is everyone taring her down? She is apologizing, accepting and admitting her mistakes. It’s her first launch and she’s offering full refunds. Everyone taring her down is only doing so Bc you genuinely enjoy bringing someone down.

    Olivia Noelle PrinceOlivia Noelle Prince5 gün önce
    • You're an idiot. You swallow this bs... Metal shards! She didn't acknowledge that at all. Ooh it's the platinum she puts in them..

      Jag GirlJag Girl4 gün önce
  • I bought the lipstick and there is still fungus on it!

    Amanda McGovernAmanda McGovern6 gün önce
  • It has hair on lipsticks and its Sooo Hard a crayon is softer that jaclyn lipstick

    nurhana cadirnurhana cadir6 gün önce
  • Sis, not trying to put shade on you or anything like that..... But why would you say to us that you have been working on your components for 5 years straight (2:06) and say that you and your factory or something is moving to quickly (4:53)

    Keisha AstillaKeisha Astilla7 gün önce
  • 😂😂😂😂😂 this was nearly as funny as watching James Charles speak quickly!! Took you long enough to talk about your lipstick issues! You should have addressed it RIGHT AWAY NOT MONTHS LATER!! YOU LIE TOO MUCH

    Elsa's BeautyElsa's Beauty7 gün önce
  • The likes and dislikes though

    Aysha MoniasAysha Monias7 gün önce
  • 5:00 is it a creamy lip stick or a lip plumper *sips tea*

    ketchup on my friesketchup on my fries7 gün önce
  • Pretty pastel please found metal and plastic in her lipsticks, check out her take on it

    POP! seyPOP! sey8 gün önce
  • I didn’t buy anything from this clown but I’m here for the mess.

    Sergio B vazuezSergio B vazuez8 gün önce
  • Her lipstick is not on fleak but you mic is

    Pris_Yanklol YPris_Yanklol Y8 gün önce
  • Y'all salty and constantly need something to complain about. I get the doubt of a buyer, i don't get the slandering of a person who obviously put her heart and soul in a product and wouldn't purposefully present to you a defected problem. If she actually agreed to sell mouldy things she could've gone to jail, knowing how the makeup community always looks for the tiniest flaws to pick someone apart, i'd say it's more than obvious that this was an honest mistake.

    Cunty HuntyCunty Hunty8 gün önce
  • Can you please explain why people have found metal and rock solid bits inside your lipstick not outside but INSIDE

    The RandomThe Random9 gün önce
  • Well someone beat me to the James joke. 😒 geez sis, talking like a guilty person.

    Scarlett O'scaraScarlett O'scara9 gün önce
  • Can’t help but get the feeling everyone here who’s talking about her babbling and talking smack, you’re all repeating the things that are spoken about Jacklyn just to repeat it. If you really listen to what she says, I know she talks fast whatever, she actually makes sense. Plus there’s other brands that don’t even address the issue nor especially try to fix the issue with the refund and replacement item. Don’t watch Jacklyn really, but I respect this.

    fanty femmefanty femme10 gün önce
  • I feel so sad for her. She was SO happy and excited for her brand launch, and everything with this lipstick fell apart. Maybe she's lying, maybe she's pointing fingers, I dunno. But my heart goes out to her for taking a huge risk and having it fail so badly...I can't imagine how that must feel

    Sage KeebaughSage Keebaugh10 gün önce
  • Bish you lipstick is disgusting I rather buy some lips stick from a drug store I demand a refund

    s u p e r s k y l a r G a c h as u p e r s k y l a r G a c h a10 gün önce
  • lmao big yikes

    Freshie !Freshie !10 gün önce
  • I'm just wondering if you ever recalled those lipsticks. I watched the reviews and it looked really bad. People sometimes make mistakes, but people are this mad at you because you never admit to those mistakes and you are NOT DOING ANYTHING to fix those. After 3 months people are still mad, so that means you did nothing for your customers. Just apologizing, saying what happened could've made this whole thing a lot better. You didn't and even said there's NOTHING WRONG - I just feel sorry for all the customers for believing you. As a former subscriber, I just feel sorry for myself - when I heard you launched your own brand I was so excited and wished you the best. It really hurts to know that you are not doing anything for your customers, and your subscribers... Just be honest, try to make up for your mistakes, then people will understand and move forward.

    손보배손보배10 gün önce
  • yikes...im a bit late to the game watching this, but it just sounds like a bunch of poor excuses. Like literally I have watched many true crime videos in my time and it kinda sounds a lot like someone who obviously committed a crime but has the dumbest and way too convenient excuses for why they didn't do it...like there are metal pieces in the lipsticks..at the very least that is one thing that is very unsafe. ALSO who uses that type of glove when dealing with cosmetics....its like a food company releasing a new product and the food has hair all in it and shit and saying they used cotton fiber gloves...that just seems like total bs to me...idk

    Mackenzie IMMackenzie IM11 gün önce
  • LIER

    Littlekiny GLLittlekiny GL11 gün önce
  • Wtf there were blue gloves but now white fuzzy gloves dis bitch really don't know what she is talking about

    Audrey StanfordAudrey Stanford11 gün önce
  • Let’s play a game, every time she says component take a shot. Good luck getting wasted collage students

    Samantha AllejeSamantha Alleje11 gün önce
  • In the Jaclyn language the truth= a complete lie

    Blackpink fanBlackpink fan11 gün önce
  • my favorite shades are:infection,mold,sharp,bacteria

    MNCgamingGirlMNCgamingGirl11 gün önce
  • I never thought someone could lie more than the government

    Gabi RiosGabi Rios11 gün önce
  • I’m not trying to take sides on anything in this situation but your statements make no sense. These are the products that will be the first actual sales in your *entire* brand, a brand that the reputation be already demolished because of your and your labs mistakes. Don’t make excuses, actually call them out. This is your brand! Your brand! No one else! Take your lipsticks back, and fix your formula...

    Limbo _Limbo _12 gün önce
  • “ I tried to cover my tracks “ Yup she said that

    Chad ChadwigChad Chadwig12 gün önce
  • Why is she talking so fast she makes me dizzy 🤯🤯

    mzglamor13mzglamor1312 gün önce
  • This is like the chuck e cheese people trying to explain why all of their pizzas have different slices

    Anhaar’s JourneyAnhaar’s Journey12 gün önce
  • Why is the effective date for the manufacturer letter dated back in 2017

    Nathalia ArreguinNathalia Arreguin12 gün önce
  • People found black and white fuzz in the lipsticks Guys they just used zebra gloves when they were stuffing the sticks 😂

    Taehyung’s Baby girlTaehyung’s Baby girl13 gün önce
  • She's this aggressive and non personable in person as well, hosted her event at a restaurant and she's just as vain irl so these comments are hood certified.

    Repugnant_ _Repugnant_ _13 gün önce
  • Jaclyn, I would honestly like to be on your side with this. But when you just talk about what's happening, I really can't. If your makeup is hurting people, makeup is suspicious, (e.t.c.), you should really check it out and re-think the decisions you are making with that specific product. I really don't want to sound mean about this matter, but I am sorry if I do sound a little aggressive or outrageous. I just would like to say that if your customers are unhappy, you really should re-think your choices.

    immediate clickerimmediate clicker14 gün önce
  • trvision.net/detail/video-VWedI5Csjhw.html A review of her lipstick by an a TRvisionr.

    Annichiru!Annichiru!14 gün önce
  • *listen to it at 0.75x (at least) to understand anything at all*

    M. EcheM. Eche14 gün önce
  • I would buy her lipsticks just to do experiments with it...

    ZoeZoe 817ZoeZoe 81715 gün önce
  • I bought the lipstick and I got a metal piece in my lipstick and almost cut my lip

    Amazing PotatoAmazing Potato16 gün önce
  • Her : safe The lipstick : has a shap metal peice that can cut you

    Tayla BarnesTayla Barnes16 gün önce
  • When she was talking about fda aproved the document said it was from 2017 oml

    Rubby RiddallRubby Riddall16 gün önce
  • mhm...yeah no I BOUGHT the lipstick and there was METEAL in it I almost chocked but my sister did so I wanna sew you but I admit I aren't that mean😒I wish I was😒😒

    Leimar MataLeimar Mata16 gün önce
    • Huh?

      Patricia B.Patricia B.15 gün önce
  • um what about the metal in your products?

    Chili chess Fritos Are the bombChili chess Fritos Are the bomb16 gün önce
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